Shipping Policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days. During high demand periods or promotional launches, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

We offer worldwide shipping. Estimated delivery times are:

• United Kingdom: 5–12 business days
• Europe: 6–12 business days
• United States & Canada: 7–15 business days
• Rest of the world: 7–15 business days

Please note that delivery times are estimates and may vary depending on customs clearance or local carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. We may also offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 24–72 hours for tracking updates to appear.

Customs & Import Fees

In some cases, international orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and are determined by your local customs office.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:

• High order volume
• Customs processing
• Carrier disruptions

We appreciate your patience in these rare cases.

Lost or Missing Packages

If your order has not arrived within the estimated delivery window, please contact our support team. We will work with the carrier to investigate and resolve the issue as quickly as possible.

Contact

For any questions regarding your shipment, please contact us.

Refund & Return

Last updated: 13 July 2026

At Camélia Tavira, we are committed to providing a refined and reliable shopping experience. Should you wish to return an item, please review the policy below.

1. Return Eligibility

You may notify us that you wish to return an eligible item within 14 days of receiving your order.

After notifying us, the item should be returned in accordance with the return instructions provided by our Customer Care team.

To qualify for a standard return, items should be:

• Unworn and unused, except where reasonably necessary to inspect the item.
• In their original condition.
• Returned with all original tags attached.
• Returned with any original packaging, dust bags and accessories supplied.
• Accompanied by proof of purchase.

Items showing signs of excessive wear, washing, perfume, makeup, alterations, damage or improper handling may be refused or may be subject to a reduction in the refund where permitted by law.

2. Requesting a Return

Before sending an item back, please contact our Customer Care team with:

• Your name.
• Your order number.
• The item you wish to return.
• The reason for the return.

Once your request has been reviewed, we will provide the appropriate return address and instructions.

Please do not return items to an address shown on the parcel without first contacting us, as this may not be the correct returns facility.

A failure to request return instructions does not remove any statutory cancellation rights you may have, but it may delay the processing of your return.

3. Return Inspection

All returned items are inspected after arrival.

The inspection may include checking:

• The overall condition of the garment.
• Original tags and packaging.
• Any reported damage or defect.
• Missing accessories or components.
• Signs of wear, washing, alteration or misuse.
• Whether the return meets the requirements of this policy.

A return request being acknowledged does not automatically mean that the item has passed inspection or that a refund has been approved.

4. Damaged, Defective or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective or incorrect.

Where possible, contact us within 48 hours of delivery and include:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the external and internal packaging, where relevant.

The 48-hour reporting request helps us investigate delivery-related issues quickly, but it does not remove any statutory rights relating to faulty, damaged, misdescribed or incorrect goods.

Once the issue has been reviewed, we may offer an appropriate remedy such as a refund, replacement or other resolution in accordance with applicable consumer law. Faulty or misdescribed goods may carry rights beyond the standard 14-day change-of-mind period.

5. Items That Cannot Usually Be Returned

Where permitted by law, a standard change-of-mind return may be refused or reduced where:

• The item has been worn beyond what is reasonably necessary to inspect its fit and appearance.
• The item has been washed, altered or damaged after delivery.
• Tags have been removed.
• Original accessories or components are missing.
• The return is made outside the applicable return period.
• The item has been handled in a way that reduces its value.

For hygiene reasons, the following items are generally non-returnable once opened, worn or unsealed:

• Earrings.
• Intimate apparel.
• Bodysuits.
• Swimwear where the hygiene seal has been removed.
• Other sealed hygiene-sensitive items once the seal has been broken.

Gift cards are also non-refundable, except where required by law.

These exclusions do not apply where an item is faulty, damaged, incorrect or where applicable law requires the return to be accepted. Certain hygiene-related and personalised goods may be exempt from the standard cooling-off right.

6. Refund Processing

Once your return has been received and approved following inspection:

• The refund will be issued to the original payment method.
• You will receive confirmation when the refund has been processed.
• Your bank or payment provider may require additional time to credit the funds to your account.

Where required by law, refunds will be processed within the applicable statutory timeframe.

For eligible UK and EU distance-sale cancellations, the standard delivery cost may also be refundable up to the value of the least expensive standard delivery option offered. Additional premium or express delivery charges may not be refundable.

Return postage is normally the customer’s responsibility unless:

• The item is faulty, damaged or incorrect.
• Camélia Tavira has agreed to cover the cost.
• Applicable law requires us to do so.

Where permitted by law, we may reduce a refund if the item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit.

7. Refused Deliveries and Incorrect Shipping Information

Customers are responsible for checking that their shipping information is accurate before completing an order.

Where permitted by law, reasonable shipping, handling and return costs may be deducted from a refund if an order is returned because:

• An incorrect or incomplete delivery address was supplied.
• The parcel was refused without a valid legal reason.
• The parcel was not collected.
• Delivery attempts were unsuccessful because the customer could not be reached.
• Customs duties or import charges were refused where the customer had been clearly informed that these charges were their responsibility.

This does not affect your rights where the parcel was misdelivered, damaged, defective or otherwise not supplied in accordance with the contract.

8. Chargebacks and Payment Disputes

We encourage customers to contact our Customer Care team before opening a chargeback or payment dispute so that we have an opportunity to resolve the matter directly.

Where a payment dispute is raised, Camélia Tavira may provide the payment provider or financial institution with relevant supporting information, including:

• Order records.
• Payment records.
• Tracking information.
• Delivery confirmation.
• Customer communications.
• Return records.
• Other documentation relevant to the dispute.

Nothing in this section limits your right to contact your payment provider where appropriate.

9. Statutory Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts or affects any rights available to you under applicable consumer protection law.

For customers in the United Kingdom, this may include rights under:

• The Consumer Rights Act 2015.
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Other applicable UK consumer legislation.

Customers in the European Union may also have statutory rights under applicable national and EU consumer law, including a 14-day withdrawal right for many distance purchases.