Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Maison Vivienne. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. General Information

Throughout this website, the terms "Maison Vivienne," "we," "us," and "our" refer to Maison Vivienne.

Our online boutique is hosted by Shopify, which provides the ecommerce platform enabling us to offer our products and services securely.

By visiting our website and/or purchasing from us, you agree to these Terms of Service.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You will use our website and services only for lawful purposes.

  • You will not misuse our products or interfere with the operation of our website.

3. Products & Pricing

We strive to display our products as accurately as possible.

However, due to differences in device displays, lighting, and photography, colours and product appearance may vary slightly.

Maison Vivienne reserves the right to:

  • Update product descriptions.

  • Correct pricing errors.

  • Modify prices without prior notice.

  • Discontinue products at any time.

  • Limit quantities available for purchase.

  • Refuse orders that appear to be placed by resellers or distributors.

All prices displayed on our website are shown in the applicable currency and include VAT where required by law unless otherwise stated.

4. Orders

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. This acknowledgement does not constitute acceptance of your order.

Maison Vivienne reserves the right to refuse, limit, or cancel any order, including where:

  • Fraud is suspected.

  • Payment cannot be verified.

  • Pricing or product information contains an error.

  • Stock becomes unavailable.

  • These Terms have been breached.

If payment has already been taken for a cancelled order, a full refund will be issued to your original payment method.

5. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

Maison Vivienne is not responsible for delays resulting from:

  • Customs inspections or import procedures.

  • Courier or carrier disruptions.

  • Severe weather conditions.

  • Public holidays.

  • Incorrect delivery information supplied by the customer.

  • Events beyond our reasonable control.

Customers are responsible for ensuring all shipping information is accurate before completing their purchase.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

All returned items are inspected upon receipt.

Refunds, exchanges, replacements, or store credits will only be processed after inspection confirms eligibility under our Return & Refund Policy.

7. Intellectual Property

All content available on the Maison Vivienne website, including but not limited to:

  • Product photography

  • Images

  • Logos

  • Branding

  • Graphics

  • Website design

  • Product descriptions

  • Text

  • Videos

  • Digital content

is owned by or licensed to Maison Vivienne and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

8. Acceptable Use

You agree not to:

  • Use our website for unlawful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Upload malicious software, viruses, or harmful code.

  • Engage in fraudulent or deceptive activities.

  • Misrepresent your identity or payment information.

  • Interfere with the security or functionality of the website.

Violation of these Terms may result in suspension or termination of access to our services.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Maison Vivienne shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our website.

  • Purchase or use of our products.

  • Delays in delivery.

  • Website interruptions.

  • Technical errors.

  • Loss of profits, data, or business opportunities.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

10. Accuracy of Information

We make every reasonable effort to ensure the information on our website is accurate and up to date.

However, we do not guarantee that all content will always be complete, accurate, or free from errors.

Maison Vivienne reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice.

11. Third-Party Services

Our website may include links to third-party websites or services for your convenience.

Maison Vivienne is not responsible for the content, privacy practices, or availability of third-party websites.

Access to external websites is at your own risk.

12. Privacy

Your use of our website and submission of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that your information may be collected, processed, and stored in accordance with our Privacy Policy.

13. Force Majeure

Maison Vivienne shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Fire

  • Flood

  • Pandemic or epidemic

  • Government action

  • War or civil unrest

  • Industrial disputes

  • Supply chain disruptions

  • Transportation delays

  • Telecommunications failures

  • Power outages

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

15. Changes to These Terms

Maison Vivienne reserves the right to amend these Terms of Service at any time.

Updated versions will be published on this page together with the revised "Last Updated" date.

Your continued use of the website after any changes have been published constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

We aim to respond to all enquiries within 1–2 business days.