Privacy policy

Privacy Policy

Last Updated: July 2026

At Maison Vivienne, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, create an account, make a purchase, or otherwise interact with our online boutique.

Our store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and services securely.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Maison Vivienne, we may collect the following information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Payment Information

Payments are securely processed through trusted third-party payment providers.

Depending on your chosen payment method, payment processors may collect:

  • Payment card information

  • Billing details

  • Transaction confirmation

  • Payment authentication data

Maison Vivienne does not store your complete payment card details.

Account Information

If you create an account, we may collect:

  • Username

  • Password (encrypted)

  • Preferences

  • Saved addresses

  • Order history

Order Information

  • Products viewed

  • Shopping cart contents

  • Wishlist items

  • Purchase history

  • Returns and exchanges

Communications

Information you provide when contacting Customer Care, submitting reviews, or communicating with us.

Device Information

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Cookies and similar technologies

Website Usage

Information about how you browse and interact with our website, including pages visited, products viewed, and time spent on the site.

2. How We Collect Your Information

We collect information:

  • Directly from you when placing an order or creating an account.

  • Automatically through cookies and website technologies.

  • From Shopify and our service providers.

  • From payment providers.

  • From shipping partners.

  • From marketing and analytics providers where permitted by law.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Deliver your purchases.

  • Process payments and refunds.

  • Provide customer support.

  • Manage your account.

  • Improve our website and services.

  • Detect fraud and maintain website security.

  • Send order updates.

  • Respond to enquiries.

  • Comply with legal obligations.

Where you have given consent, we may also send promotional emails about new collections, exclusive offers, and product launches.

You may unsubscribe from marketing emails at any time.

4. Cookies

Maison Vivienne uses cookies and similar technologies to:

  • Keep our website functioning correctly.

  • Remember your preferences.

  • Improve website performance.

  • Analyse website traffic.

  • Personalise your shopping experience.

  • Measure marketing effectiveness.

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

5. Sharing Your Information

We only share your personal information where necessary.

This may include:

  • Shopify

  • Payment processors

  • Shipping and delivery partners

  • Fraud prevention providers

  • Website hosting providers

  • Analytics providers

  • Marketing service providers

  • Government authorities where legally required

We never sell your personal information.

6. Shopify

Our website is hosted by Shopify.

Shopify processes certain personal information to securely operate our online store, process payments, improve website functionality, and assist with fraud prevention.

For more information, please refer to Shopify's Privacy Policy.

7. International Data Transfers

Your information may be processed outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, including legally recognised contractual protections, to protect your personal information in accordance with applicable data protection laws.

8. Data Security

We use industry-standard security measures designed to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

Although we implement strong security practices, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders.

  • Maintain your account.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Restrict certain processing.

  • Object to marketing communications.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal information.

  • Request transfer of your data where applicable.

To exercise your rights, please contact us using the details below.

11. Children's Privacy

Maison Vivienne does not knowingly collect personal information from children under the age required by applicable law.

If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page together with the revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us

We aim to respond to all privacy-related enquiries within 1–2 business days.