FAQS
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–15 business days, depending on your location, product availability and local courier conditions.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Do you ship internationally?
Yes. Camélia Tavira ships to customers in many countries worldwide.
Available destinations and any applicable shipping charges will be shown at checkout.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and tracking link.
You can use this information to follow your parcel throughout its journey.
What if my item does not fit?
We recommend reviewing the size guide on the product page before placing your order.
Eligible items may be returned in accordance with our Return & Refund Policy. For assistance, press the chat button in the corner of the page and provide your order number.
How do I choose the correct size?
Each product page includes sizing information to help you choose the most suitable fit.
If you are between two sizes, we generally recommend selecting the larger size for additional comfort. Please also review any product-specific fit notes before ordering.
Can I cancel or change my order?
We begin processing orders shortly after they are placed.
To request a cancellation or change, contact us as soon as possible by pressing the chat button in the corner of the page.
We will do our best to assist, but changes cannot be guaranteed once the order has entered processing or has been dispatched.
What payment methods do you accept?
We accept major credit and debit cards, along with secure payment options available at checkout, which may include:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal, where available
The payment options shown may vary depending on your device and location.
Are my payments secure?
Yes. Payments are encrypted and processed securely through trusted payment providers.
Camélia Tavira does not directly store your full card details.
What is your return policy?
Eligible items may be returned within the timeframe stated in our Return & Refund Policy.
Items should be unworn, unused and returned in their original condition with all original tags, packaging and accessories included.
Before returning an item, press the chat button in the corner of the page to contact Customer Care and receive the appropriate return instructions.
My order arrived damaged, defective or incorrect. What should I do?
We are sorry that your order did not arrive as expected.
Please contact us as soon as possible, preferably within 48 hours of delivery, by pressing the chat button in the corner of the page.
Include:
- Your order number
- A brief description of the issue
- Clear photographs of the item
- Photographs of the packaging, where relevant
Our Customer Care team will review the issue and provide an appropriate resolution.
How can I contact Camélia Tavira?
For the quickest assistance, press the chat button located in the corner of the page.
Please include your order number when contacting us about an existing purchase.
We aim to respond to enquiries within 1–2 business days.
Will sold-out items be restocked?
Selected styles may return, while others may be available only for a limited time.
We recommend checking the product page regularly for updates. You may also press the chat button in the corner of the page to ask whether a particular item is expected to return.